CUSTOMER SERVICE
客戶服務
If you have any questions about products, our store, the information below, please email us to: info@firstbike-hk.com.
若您對產品或網上商店有任何查詢，請發送電郵至 info@firstbike-hk.com。詳細資料如下：
Payment methods
Recently, we only accept payment by credit card online via PayPal or by bank deposit to our indicated account, for more information on payment, please see Order-Payment.
Delivery
We provide door-to-door home delivery service to the address within Hong Kong and Macau area, for more information on shipping costs, methods and delivery times, please see Order- Home Delivery Service. Currently, the Online Store does not offer a pick-up option, if you don't want your order including delivery service, you are welcome to our office in Lai Chi Kok within our office hours and to pick-up by yourself. But please note that payment only available by cash for all self pick-up order.
Amendment & Cancellation
If you need to change or cancel your order, you may do so during the checkout process only up until you enter your credit card details. Once you've hit the "Continue" button after entering your credit card details, you cannot amend your order, so send us an email right away. If you haven't hit the "Continue" button, you can easily make changes in the shopping cart. Please contact us by calling hotline (852) 3575 9330, to amend or cancel your order latest by 2 fully working days before delivery day. Please note that we can only amend or cancel your order before 2 working days before delivery day. Once your product's delivery arrangement has been made, your order cannot be cancelled. Order amendment can only be made when it does not affect the total amount paid.
Returns & Refund
If you are not entirely satisfied with your purchase for any reason, you can simply return any item within 14 days of purchase for a refund or exchange (less cost of shipping/delivery).
1) All items must be returned in their original packaging and in their original condition, unworn and unused.
2) Used items or after 14 days of purchase cannot be returned for refund or exchange unless due to manufacturer defect.
3) The customer is responsible for all delivery fee. Original and return shipping fees are non-refundable.
4) We inspect all returns and reserve the right to deny or refuse a full refund based on the returned condition.
Once we receive the returned item(s), we will either ship you the exchanged item (unless you have already ordered it online) or issue you a full refund for the product(s).
付款方法
我們接受銀行戶口存款或以信用卡（包括Visa卡 、萬事達卡、美國運通卡等）、PayPal等網上付款方式付款，詳細請查閱產品訂購-付款及確認方法。
送貨服務及自取貨品
我們可安排貨品運送服務，需時約3個工作天，但訂購暫時只能接受香港及澳門送貨地址，詳細請查閱產品訂購-送貨服務。
FirstBIKE 網上商店暫時未能提供〝貨品自取〞選項。如您不希望購買的貨品經送貨服務送到府上，您可選擇在星期一至五辦公時間內親臨我們長沙灣陳列室購買及自取，但注意付款只能接受現金。
更改或取消訂單
只有在確認信用咭資料前，您才可以更改或取消訂單。當您輸入信用咭資料後，按下「繼續」鍵後，您便無法更改您的訂單。在此情況下，請即時傳送電郵予我們。若果您只輸入信用咭資料而未按下「繼續」鍵，便可以在購物籃裏隨意作出更改。只要您在貨品運送前2個工作天「聯絡我們」，把你欲更改或取消的訂單以電郵或傳真通知我們。如果貨品尚未進入"準備送貨"或"已送貨"狀態，你可以取消訂購該貨品或取消整份網上訂單。 一旦我們開始準備送出貨品或貨品離開貨倉後，你就無法修改你的訂單內容。(注意:未經我們確認更改或取消之訂單會按照原來的運送服務安排進行送貨。)
退貨及更換保證
我們保證，會為閣下提供最優質的貨品及服務。若閣下因為任何原因而對購買的貨品不滿意，我們會毫不猶疑地替你更換新的貨品或安排退款。但敬請注意，如更換貨品，需根据物流公司的收費，徵收額外的運送費用；如安排退款，原來的免費送貨服務會改為需收費服務，相關的運送費用會從退款中扣除。符合退貨條件的產品，請於發票日期或收到貨品後14日內自行安排將貨品退回。若您需要退貨方面的協助請致電(852)3575 9330。
退貨條件:
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只接受未經使用及裝嵌，完好無缺的貨品更換或退款。
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已使用或購買超過14日的貨品，除非因為生產商的缺失，均不能退貨及退款。
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該產品並非由本公司或其授權分銷商所供應。
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退貨及更換不適用於該產品非由本公司負責運送，而運送途中導致的損毀；產品非由本公司代為裝嵌，而損壞是由於組件裝嵌錯誤導致。
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你必須將產品連同發票正本及原始包裝一起退還，包括任何配件、手冊和文件等。
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已拆封或已裝嵌的產品均不能退還貨款。
退款方法
退款於收到退貨後的 14 個工作天內退回信用卡帳戶內或按您提供的郵寄地址及收款人姓名用郵寄支票方式退還貨款。
產品保養
FirstBIKE產品提供最長5年品質保證，部分配件更提供永久保用，全球劃一網上登記，百分百信心之選，詳細請按此或查閱產品內說明書。
產品說明書下載
我們所有貨品包裝內已附上相關產品說明，同時您也可以在此找到產品DIY組裝說明及指引、產品使用手冊等下載，詳細請按此查閱。(暫時只能提供英文版本)
售後支援服務
我們提供各種方式的產品支援，如您對購買的產品有任何問題，歡迎你透過電郵info@firstbike-hk.com或致電客顧服務熱線: (852)3575 9330查詢。或可以瀏覽我們的常見問題找尋答案。
其他銷售點
除了透過網上訂購外，您還可向指定之分銷商購買，詳細請按此查閱。
聯絡我們
如欲查詢產品及價格資料，訂單情況或需要其他相關協助，歡迎透過電郵或辦公時間內致電客戶服務熱線或傳真與我們聯繫，我們會儘快回覆您。 若您對我們的貨品或服務有任何讚揚或不滿之處，您可透過電郵發表您的意見，詳細請按此查閱。
Refund method
Refund by bank cheque if your payment is paid by bank deposit and it will send to the address provided by purchaser on/about 14 days after received the returning goods. If your payment paid by credit card online via PayPal, refund will send directly back to your credit card account.
Warranty
FirstBIKE proudly comes with a Lifetime Warranty on the frame and fork and a 5-year warranty on all other parts. For more information, please refer to User Manual or click here to visit our Global register page.
Owner Manual for download
All FirstBIKE come with an Owner's Manual and Assembly instruction to guide you through assembly and use. You may also download Owner and Instruction Manual from here.
After-Sales service
We provide After-Sales-Service to our customers, if you have any questions, please feel free to contact us by telephone at (852) 3575 9330 or by email info@firstbike-hk.com. We'll get back to you within 1 working day.
Retailers
You can also order from us through our Retailers channel, for more information on our Retailers, please visit our Where to Buy page.
Contact Us
If you have any questions or comments about our products or services, please do not hesitate to send an email to info@firstbike-hk.com.
Online Order
網上訂購需知
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您可透過直接點擊 "購" 來進入網上商店即時購買；或於辦公時間星期一至五上午 10.00 至下午 5.00 致電 3575 9330，香港公眾假期除外。
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我們收到訂購要求後，會以電郵方式回覆您有關產品訂購資料或發送訂單確認通知書給您。
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訂購人在收到回覆後，請將附上之通知書清楚核對項目資料是否正確無誤。您亦可致電我們查詢有關網上訂購事項。
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如付款方式選擇銀行戶口存款，請將款項存到以下銀行戶口，入帳後請在存根寫上訂單編號用電郵或WhatsApp到 info@firstbike-hk.com、WhatsApp: 9339 4161，我們收到後會以電郵方式回覆您有關產品訂單確認資料。同時會儘快安排送貨。
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如付款方式選擇信用卡網上支付，客戶可直接進入網上商店即時購買，付款經確認後安排送貨。
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如付款方式選擇郵寄支票，劃線支票請以港幣為貨幣單位，抬頭請寫上 "邁爾有限公司" 並於支票背面寫上閣下之訂購單確認號碼，將支票郵寄到以下地址。
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請注意，如訂單確認後三個工作天內我們未能收到有關款項，您的訂單將被取消。
收款銀行戶口
香港
中國銀行(香港)有限公司
帳戶號碼: 012-898-1-037764-7
收款戶口名稱: Miles Year Limited 邁爾有限公司
南洋商業銀行
帳戶號碼: 043-510-1-025960-0
收款戶口名稱: Miles Year Limited 邁爾有限公司
澳門
中國銀行澳門分行
港元戶口號碼: 01-11-10-526478 (祇適用於港幣)
澳元戶口號碼: 01-01-10-379155 (祇適用於澳門幣)
收款戶口名稱: L** W* Y** ED***
注：請存入正確金額，港元對澳門元匯率 - HKD100 : MOP103
電郵及傳真
電子郵件信箱: info@firstbike-hk.com
傳真號碼: 852-3575 9520
WhatsApp: 852-9339 4161
網上產品訂購只接受香港及澳門送貨地址。
產品訂購
Order Procedure
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After submitted your order or order via our online store, a confirmation will send back to you by e-mail.
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Please check your order confirmation and let us know if any information is incorrect. You may contact us by e-mail or by phone if you have any question.
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If payment by Bank deposit, please deposit the total amount according to the following bank information and send your deposit slip with the number of your order confirmation to us by email: info@firstbike-hk.com or by WhatsApp: 852-9339 4161, a confirmation will send back to you at once. Delivery service will arrange at once after received your payment.
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If payment by credit card, enter to our Online Store processing online payment, delivery will arrange as soon as the payment is made.
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If payment by cheque, Cheque should be in Hong Kong Dollars and made payable to "Miles Year Limited" crossed and posted to address as below and write your order confirmation number on the back of the cheque.
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Please note that your order will not be processing until payment is made and order will be cancelled without notice if payment is not received within 3 business days.
Bank deposit
Hong Kong
Bank of China (Hong Kong) Limited
Account #: 012-898-1-037764-7
Beneficiary: Miles Year Limited
Nanyang Commercial Bank
Account #: 043-510-1-025960-0
Beneficiary: Miles Year Limited
Macau
Bank of China Macau Branch
HKD account #: 01-11-10-526478 (HK currency only)
MOP account #: 01-01-10-379155 (MOP currency only)
Beneficiary: L** W* Y** ED***
Note: Currency exchange rates - HKD100 : MOP103
E-mail & Fax number
Email address: info@firstbike-hk.com
Fax number: 852-3575 9520
WhatsApp: 852-9339 4161
Online Order shipped to Hong Kong or Macau only.
付款及確認方法
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銀行戶口存款 - 以現金存入或櫃員機轉帳到以上的銀行戶口，在銀行存根副本上註明產品訂購編號，用電郵或傳真或 WhatsApp 給我們。
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信用卡網上支付 - 直接進入網上商店即時購買及付款，透過最安全的 PayPal 或 Stripe 網上付款方式，即時以信用卡支付款項，無需申請，也不另收費。
送貨服務 （香港及澳門）
我們可安排送貨，送貨範圍遍及香港離島及澳門地區但不包括邊境禁區。貨品會由指定物流公司或郵政局於星期一至六辦公時間內運送，香港地區一般約需3個工作天、澳門地區約需5個工作天送到府上。為了確保可以安全送抵，所有送遞貨品都需要在送達時簽收確認。一般香港地區運送費用全免(只適用於訂購金額滿$400)。若送貨安排期間緊迫，運送時間有機會延緩。
產品組裝
大部份貨品均以平盒包裝，內附組裝說明及指引，組裝簡單方便。您也可以進入我們的支援服務網頁查看有關裝配影片，了解如何組裝您的FirstBIKE。
私隱政策
我們會非常重視閣下提供的個人資料，我們會採取措施確保資料保密及妥善處理，保護閣下的私隱。確保收集的資料只為向閣下提供本公司的服務。詳細請查閱私隱政策及使用條款。
Payment and Confirmation
Bank Deposit – Please transfer your payment into our bank account as above and send the deposit slip by e-mail or fax or WhatsApp back to us with your order confirmation number.
Credit card – Enter to our Online Store processing online purchase payment. You can pay online using credit card via PayPal or Stripe. No need PayPal account, No service charge.
Home delivery service (Hong Kong and Macau)
We offer door-to-door delivery service Free of Charge (Applicable for purchase upon $400 and in Hong Kong only) in various location via Courier or Post Office, delivery time normally takes 3 working days in Hong Kong area and 5 working days for Macau area, but this is not a guaranteed delivery date for your order. Weather and public holidays may also cause delays. There may be additional shipping costs for extended area. If such costs apply, we will inform you before order is shipped.
Assembly
All FirstBIKE are flat-packed with instructions for you to assemble at home by detail manuals. Quick assembly means you'll be up-and-riding in no time.
Privacy Policy
We care a great deal about our customers' privacy and the trust that you put in us when sharing your personal information. By visiting firstBIKE-hk.com, you accept and consent to the practices described in this Privacy Policy and Terms and Conditions.
Miles Year Limited is sole distributor with the right to exclusively sell and supply the products on behalf of FirstBIKE in Hong Kong and Macau.
Miles Year Limited 邁爾有限公司
Tel: (852) 3575 9330 Fax: (852) 3575 9520
WhatsApp: (852) 9339 4161
Email: info@milesyear.com.hk